Privacy Policy
Here's what PHTAYA actually needs from your account, and why your GCash name has to match before a payout clears.
What PHTAYA Collects
Registration collects your account name, contact details, and the payment wallets you fund with — GCash, Maya, GoTyme, GrabPay, or USDT. That information moves deposits and payouts correctly; it does not build a marketing profile beyond what the platform needs to run.
PHTAYA also logs basic device and browser data for security, the same way any SSL-secured platform tracks login attempts to catch account takeovers early.
See how the PAGCOR license secures every accountWhy Your Wallet Name Has to Match
Your registered PHTAYA name has to match the name on your GCash, Maya, or other funding wallet. That match is what verification checks against before releasing a withdrawal, and a mismatch is the most common reason a payout gets held for review.
Ask live chat to fix a name mismatchCookies & Site Preferences
Cookies here remember your language choice between English and Filipino and keep you signed into an active session — nothing beyond what a normal casino lobby needs to function across page loads.
Set your language on the homepageRequesting or Correcting Your Data
Reach live chat on the official PHTAYA site to correct an account detail or ask what information is on file. The same channel handles deposit and withdrawal name-matching questions if a payout is stuck for that reason.
Open the Contact page